Online security

House of Biltong do not collect or store any credit card information. This information is all processed by DPS. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. The DPS hosted payments page is secured using SSL.

SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your Web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.

For more information please read the DPS privacy policy

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Please read these terms and conditions carefully. By using this website or placing an order you agree to the conditions below. These terms and conditions are subject to change without notice.

1. Instore Orders

2. Privacy

3. Use of Web-Site and E-Mails

4. Typing Errors

5. Payments

6. Delivery

7. Returns and Customer Satisfaction

8. Website Currency

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Returns Policy

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Returns

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we accept returns within 72 Hours of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

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To initiate a return, please contact our customer service team at ossewa@houseofbiltong to obtain a return authorization. Once your return is authorized, you will receive instructions on how to proceed with the return. Please note that return shipping costs are the responsibility of the customer, except in cases where the item received is damaged or defective.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.

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Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Gift cards

• Downloadable software products

• Perishable goods

• Personalized or custom-made items

• Sale or clearance items (unless they are damaged or defective)

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Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [contact email/phone number].

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Changes to This Policy

We reserve the right to update or modify this returns and refunds policy at any time. Any changes will be effective immediately upon posting to this page. If you have any questions about our returns and refunds policy, please contact us at ossewa@houseofbiltong.com

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Credit Card Cancellations & Reversals

To cancel an order, please contact us immediately with your purchase address and order details. Note that orders cannot be reversed once paid and packed for shipping. For queries and cancellations please email: ossewa@houseofbiltong.com or ring 09 9631815.

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Instore Orders

All Instore orders created online are request forms. All care is taken to keep the website prices up to date and create an easy purchase ordering system. Totals once calculated instore upon pick up may be different as web prices are indicative only. Any queries, please call us on: 09 9631815 or email us ossewa@houseofbiltong.com. All instore orders created online are request forms. All care is taken to keep the website prices up to date and create an easy ordering system.

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Privacy

We do not pass on any of customer’s information to anyone else; we keep our customers personal details confidential and use them only for the purpose we got them for. We do not sell, or share customer’s personal details with other businesses or vendors. According to the Privacy Act 1993 you may check and correct the accuracy of personal details at any time.  From time to time we may send you product information (including special offers) in the mail or by e-mail.

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Use of Website & Emails

House of Biltong makes every effort to keep the information on this website current, accurate and complete. However, House of Biltong cannot guarantee that the information is accurate or complete or that it is current at all times House of Biltong assumes no responsibility for any errors. House of Biltong reserves the right to change or modify information contained on the website at any time without notice. 

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All information and materials provided on www.houseofbiltong.co.nz is for your personal use only.  Reliance upon any information and material on this site shall be at your sole risk. Our company accepts no liability for the content of this website, or for the consequences resulting from the use of, or reliance on, the information and materials contained on this website or on any third party website linked to it. All information should be verified independently before being used or relied on. Viewers are encouraged to contact House of Biltong to ensure the accuracy of the information. House of Biltong cannot and does not guarantee or warrant that files available for downloading through the site will be free of infection or viruses, worms, or other code that manifest contaminated or destructive properties. You are responsible for implementing sufficient procedures and check points to satisfy yourself as to the integrity of files downloaded from this site. The recipient of any of our e-mails should check the e-mail and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by company e-mails.  If you wish to remove your name from our mailing list please ask us to do so or use "REMOVE ME" link in the email. Please note that this will not affect order confirmation emails, they will be sent to you every time you place an order. 

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Typing Errors 

If a product is listed at an incorrect price due to typing error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product or service listed at the incorrect price. House of Biltong has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit or solve the problem in the way most suitable for you and our company.

 

Payments  - PAYMENTS BY CREDIT CARD 

If you would like your order to be dispatched immediately (subject to our working hours and order amount), please choose Credit Card payment option. Our credit card payment limit is $1000. If your order is over $1000 you will be contacted before your order is made up to make sure this correct.

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Delivery 

Every effort will be made to fulfil orders placed with House of Biltong, but we shall not be liable to any person if House of Biltong declines to supply product(s) for any reason whatsoever. We reserve the right to decline orders without disclosing the reason behind that action.  House of Biltong shall not be liable for failure to deliver on expected time whether the delay has been due to causes beyond the control of House of Biltong or otherwise.  Please note that delivery charges are automatically detected by our system. However in rare cases the delivery charge may be wrong or may not show up.

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When you are paying by credit card WE RESERVE THE RIGHT TO CORRECT THE DELIVERY FEE and charge you the correct amount without prior confirmation. Please feel free to give us a call to confirm your courier charge. We are not liable for any losses or delays if we can't reach you on the phone number or email address you provided when placing the order.  If the Customer fails to sign or did not request for signature to be obtained on delivery of the Products, the Products shall be left at the delivery address, where courier driver feels it was safe to drop, and be deemed delivered at that point in time. It is the customer's responsibility to give our company delivery instruction (like Signature required or Do not drop at front door etc), our General instructions to the courier drivers is to drop the boxes at the delivery address if no instructions were given by the customer to do otherwise. The property and risk in the Product shall pass to the Customer upon delivery to the Customer's delivery address, and when the courier company confirms that it has been delivered to the right address.  In case of short or incorrect delivery you need to contact us as soon as possible!

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Customer Satisfaction

All our products are quality guaranteed.

Pricing

All transactions conducted through House of Biltong website comply with New Zealand Law, including the:

• Fair Trading Act

• Sales of Goods Act

• Consumer Guarantees Act 1993

All prices on the website are in NZ$ and inclusive of GST. Prices may change without prior notice.  All billing details and customer statements will display the name House of Biltong. All quotes from House of Biltong are valid while stocks last unless stated otherwise. Specials are subject to availability and while stocks last.